GOT A QUESTION? WE'RE HERE TO ANSWER!
At TeeStitch Apparel, we want to make sure you have all the information you need to make your shopping experience as smooth as possible. Below, you'll find answers to some of the most common questions we receive. If you can't find the answer you're looking for, feel free to reach out to us. We’re here to help!
Most people didn't follow the directions on our submissions page properly, so we stopped accepting open submissions. However, we are still searching for designs for our exclusive line. We're just doing it the way we've always done it, through Instagram. If you follow us and have a portfolio on Instagram, we will review it. If we see something we like, we will reach out to you. But you have to follow us, because otherwise we won't know you're there.
We don’t inflate prices to mark them down later. Our prices reflect the actual cost of producing premium garments crafted from sustainable materials and featuring original artwork by illustrators worldwide.
However, if our suppliers offer us a discount, we pass those savings directly to subscribers of our newsletter and those who actively support our community.
We decided to sunset the program. While we appreciated the idea of giving back to our community, we realized that running a loyalty program meant raising prices to cover the cost, and that didn’t sit right with us.
We’re committed to keeping our pricing fair and steady. We’d rather find a way to offer something meaningful without putting that financial strain on our customers or ourselves.
We may revisit the idea in the future, but only if we can do it in a way that aligns with our values and truly benefits the people who support us.
Start by subscribing to our newsletter. It’s how we share updates and pass along any supplier-based discounts.
Beyond that, there are a few ways to stay connected and support the community:
Engagement isn’t about algorithms or incentives; it’s about showing up, asking questions, and helping shape what we’re building together.
We respect your inbox. You’ll only hear from us when there’s something worth sharing, like a meaningful update, a new product drop, or a genuine offer. No spam. No pressure.
Social platforms thrive on noise, urgency, and manipulation. We’re not interested in chasing visibility or feeding the scroll.
We believe in forming slower, more intentional connections through honest messaging, thoughtful conversations, and word-of-mouth recommendations. That’s enough for us.
Because they are annoying, and we wouldn’t want to see them. We want your experience to be calm, respectful, and without interruption.
We’re not sure. What we do know is that we’re intentionally choosing a path that feels right to us. There are countless marketing tactics and most of them just don’t sit right with us.
We know we’re going against what most marketing professionals would advise. But we’re not trying to be like everyone else. We’re building TeeStitch in a way that reflects who we are, and we want to attract people who appreciate that.
This process is slow, and that is ok with us. We’re not aiming to be the biggest brand on the block. What matters most is that our growth, our community, our products, and the information we share are all organic and authentic. That’s the kind of foundation we believe in, even if we don’t know exactly where it leads.
Typically, it takes 5-13 business days to receive your order, which includes fulfillment and shipping within the contiguous U.S. We do not ship internationally. This varies based on the destination, carrier, and time of year.
These shipping times are estimates, not guarantees. We’re doing our best to deliver it to you as promptly as we can.
Unfortunately, we have no control over circumstances that may cause delays through our shipping carriers.
Visit the Product Catalog and select an item for more accurate estimated fulfillment and delivery times.
Please review our Shipping Policy for more information.
Order fulfillment typically takes between 2-5 business days. These times are separate from shipping times.
There are different factors to keep in mind when it comes to order fulfillment, such as:
Once your package has shipped, you will receive an email with a tracking number to track your delivery.
Once your order has entered fulfillment, we're not able to cancel or make changes to it. Because everything is printed on demand through our fulfillment partner, orders can enter fulfillment very quickly after being placed, sometimes within the same day.
If you've just placed your order and need to make a change, reach out to us as soon as possible. We'll do what we can, but we can't guarantee a change will go through in time, and once an order has entered fulfillment, it can't be stopped or modified.
No, we currently ship only within the United States, including Alaska, Hawaii, and U.S. territories. We don't offer international shipping outside the U.S. at this time.
Please note that orders shipping to Alaska, Hawaii, or U.S. territories may take noticeably longer to arrive than orders shipped to the continental U.S.
If we have not fulfilled your order, please email us at contact@teestitch.com.
Once your package ships, you'll receive a tracking number by email. From that point on, your order is in the hands of the shipping carrier. We have no control over shipping once it leaves our fulfillment partner, so if your tracking shows a delay or looks off, contact the carrier directly. They'll have the most accurate and up-to-date information on your package.
If the carrier confirms that your package is lost, contact us within 30 days of the estimated delivery date. We'll file a claim with our fulfillment center, which will verify it and, if approved, send a replacement at no cost to you.
If tracking shows your order as delivered but you never received it, unfortunately, we have no way to verify what happened after the carrier marked it delivered, so we're unable to offer a refund or replacement. We'd recommend contacting the carrier directly to file a claim.
Unfortunately, we're not able to help if the carrier marks a package as delivered, even if you never actually received it. Since we have no way to verify what happened after that point, we're unable to cover the cost of reshipping or refunding the order.
There might be cases where the delivery person left the package at your address in an unexpected location, or at a neighbor's home. We'd recommend contacting the carrier to request more details about the delivery.
If you still can't locate the package, you'll need to submit a claim directly to the carrier.
We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. We also support Apple Pay, Google Pay, Shop Pay, Amazon Pay, PayPal, Venmo, and Diners Club. All payments are processed securely through Shopify's checkout. We do not accept checks, money orders, or C.O.D.
Since we are a print-on-demand brand, We have a 30-day return policy on misprinted, damaged, or defective items only. Any claims must be reported within 7 days of receiving your item. Once approved, the item can be returned within 30 days of delivery.
To be eligible for a return, all garments must be unused, unwashed, and in their original condition with any tags still attached. We cannot accept returns for items that have been worn or washed, as they can no longer be resold or repurposed.
If there's something wrong with your order, please submit a request through our Request a Refund page. Make sure you include your reason for the return, a photo of the entire garment lying flat (with graphics and close-ups of any problem areas), and the order number so we can verify the item that was sent.
Please check our full return/refund/exchange policy here.
We do not offer exchanges. If you're unsure which size would fit better, check out our sizing guide; we have one for every product listing in our store.
Though rare, it's possible that an item you ordered was mislabeled. If that's the case, please submit a request through our Request a Refund page within 7 days of receiving your order. Include your order number and photos of the mislabeled item, and we'll send you a new one or issue a refund once the mislabeled garment has been returned.
See our detailed return/refund/exchange policy here.
No. Each TeeStitch item is printed just for you when you order. This made-to-order approach enables us to minimize waste and reduce our environmental impact.
Because of this, we cannot accept returns for a change of mind, as these unique pieces cannot be restocked.
Please carefully review all sizing, product details, and design options before making a purchase. Your decision helps us reduce overproduction and supports our values. We appreciate your understanding.
We offer a wide range of sizes from Small to 5XL depending on the product. Specific sizing details can be found on each product page.
Refer to the fit & size guide on each product page for detailed garment and body measurements, plus fit examples with photos.
For the best results, measure a garment you already own and love, then compare those measurements with our product measurements to find your ideal fit.
Organic cotton is a type of cotton grown without the use of synthetic pesticides, herbicides, or fertilizers. It is produced using non-genetically modified seeds and follows farming practices that promote soil health, biodiversity, and water conservation. Organic cotton farming is not only better for the environment, but also for the farmers who grow it, as it reduces their exposure to harmful chemicals.
Here are some key benefits of organic cotton:
Choosing organic cotton means supporting sustainable farming practices that are better for the planet and for the people involved in the production process.
Organic cotton is more expensive because it is grown without the use of synthetic pesticides, herbicides, and fertilizers. This makes organic cotton farming more labor-intensive, and it often yields lower outputs. Additionally, the growing demand for organic cotton, coupled with limited supply, contributes to the higher price.
Despite the cost, there are many advantages to choosing organic cotton. It is better for the environment, as organic farming practices conserve water, reduce pollution, and promote healthier ecosystems. It’s also better for human health, as it reduces exposure to harmful chemicals for both farmers and consumers. Plus, organic cotton is often of higher quality—softer, stronger, and more durable.
If you’re looking for a sustainable and ethical choice in clothing, organic cotton is a great option that supports a healthier planet and safer production practices.
The main difference between 100% cotton and organic cotton lies in how they are grown. 100% cotton can be cultivated using conventional farming methods, which often involve synthetic pesticides, herbicides, and fertilizers. These chemicals can have negative effects on the environment and human health.
Organic cotton, on the other hand, is grown without the use of synthetic chemicals. It relies on natural farming practices that promote soil health, conserve water, and support biodiversity. This makes organic cotton a more sustainable and eco-friendly option.
If you’re looking for a sustainable and ethical choice in clothing, organic cotton is the better option. It’s kinder to the environment, safer for farmers and consumers, and is often of higher quality—softer, stronger, and more durable. While it may come with a higher price tag, it offers long-term benefits for both the planet and people.
However, if budget is your primary concern, 100% cotton may be a more affordable option for you, though it doesn’t offer the same environmental or health benefits as organic cotton.
The Global Organic Textile Standard (GOTS) is the world’s leading certification for textiles made from organic fibers. It ensures that every step of the production process—from the harvesting of raw materials to manufacturing and labeling—meets strict environmental and social criteria. This includes the use of sustainable farming practices, ethical labor standards, and the exclusion of harmful chemicals.
A GOTS certification means that the product has been grown and processed in a way that is both more sustainable for the environment and more ethical for the people involved in its production.
Choosing GOTS-certified clothing ensures you support responsible production methods that are better for the planet and human health.
Click here to learn more about the benefits of GOTS certification.
Oeko-Tex is one of the world’s most widely recognized certifications for textiles, ensuring that products are free from harmful substances. Textiles that are Oeko-Tex certified have undergone rigorous testing for over 100 potentially harmful chemicals, including substances that could pose risks to human health or the environment.
This certification also ensures compliance with strict environmental and social standards throughout the production process, giving consumers peace of mind that the products they are purchasing are safe and responsibly made.
Click here to learn more about Oeko-Tex certification.
POD stands for Print On Demand, a sustainable production method in which products are created only after a customer places an order. Unlike traditional manufacturing, where products are mass-produced and may become excess inventory, POD helps avoid overproduction, keeping surplus items out of landfills. This approach significantly reduces waste and lowers the environmental impact of production.
By producing items only when needed, POD reduces resource consumption and minimizes the overall environmental footprint. In fact, creating products on demand can reduce environmental harm by at least 20% compared to conventional mass production methods.
POD ensures that each item is made with care and sustainability in mind, offering customers a more eco-friendly option while still receiving high-quality products.
Direct-to-garment (DTG) printing is a digital printing method that applies water- or solvent-based inks directly onto garments such as t-shirts, hoodies, sweatshirts, and even shoes. Using advanced inkjet printers, DTG printing allows for high-quality, detailed designs and vibrant colors, making it a versatile option for printing images and text.
One of the key benefits of DTG printing is that it produces prints that are soft and comfortable to wear, unlike some other methods, such as screen printing or heat transfer printing, which can feel heavier or less flexible. Additionally, DTG is a relatively fast and efficient process, allowing for on-demand production.
While DTG printing tends to be more expensive than traditional methods, the quality, comfort, and flexibility it offers make it an excellent choice for printing high-quality designs on a variety of garments.
We recommend you turn your garment inside out, wash in cold water, and hang dry to help keep it from fading, peeling, and shrinking.
Never use bleach, and never iron the print.
Our lifestyle imagery is meant to showcase the artistry, detail, and expression of each exclusive design in a real-world setting, not garment fit or sizing. Each photo reflects the time it was taken, the materials used, and the creative direction chosen to highlight the artwork. Because our designs evolve and our process is hands-on, image consistency may vary. What stays consistent is our commitment to originality, authenticity, and visual storytelling.
This only applies to a small number of our lifestyle images.
For the most accurate reference for garment fit and appearance, please check the images on the product page and the Fit & Size Guide.
Color shifts can happen, and here's why. Screens vary in brightness, contrast, and color calibration, and settings like Night Shift or Night Light (features that reduce blue light on your device) can also shift how colors appear without you realizing it. What you see is also affected by your specific device, monitor, and the lighting in the room you're viewing it in, this applies to any photo you see online, not just ours.
In person, factors like fabric texture, lighting, and how ink absorbs into the material can also subtly influence how colors show up. Printing on darker garments, in particular, can affect color appearance as well; more on that in the next question.
Every design is printed with care and precision using high-quality inks, and we hold every piece to the same standard: vibrant, consistent, and true to the artwork. Minor variations from screen to garment are simply a normal part of how digital color translates to fabric, not a reflection of print quality.
This comes down to how direct-to-garment (DTG) printing works. Because DTG ink soaks into the fabric rather than sitting on top of it, colors printed directly onto dark fabric can appear dull or barely visible.
To avoid that, we first print a thin white underbase and then print the design on top. This bright foundation helps colors appear more accurate and vibrant on dark garments.
The main exception is a dark design on a dark garment. Darker inks, such as black, navy, or deep green, can blend slightly into the white underbase, giving those areas a softer look rather than a deep, solid color. In exchange, a DTG print stays soft, flexible, and breathable, which matters most on larger designs.
This is simply how DTG works on dark fabrics, and it’s the industry standard, not something unique to us. It also doesn’t take away from the overall quality or detail of your print.
This has never actually happened to us, but we think it's only fair to share how it would be handled if it ever did, since it comes down to our printing partner's guidelines rather than something we decide ourselves.
Our graphic alignment is done by hand, so slight variations can occur even with careful placement. If your print ever looks off, reach out to us with a photo, and we'll take a look.
We'll submit a claim to our printing partner, who will review it and determine whether the misalignment qualifies for a replacement or a refund. Very minor placement differences (typically within 1/4" to 1/2") are generally considered normal in the garment printing industry due to natural variations in fabric and hand placement, but if the misalignment is more noticeable than that, they'll approve a replacement or a full refund once the item is returned to us.
Our printing partner uses a special solution during printing to help the design bond to the fabric. This can sometimes leave a slight scent or, in rare cases, a bit of discoloration, both of which are temporary and typically disappear after the first wash.
Sure, we do! If you see a design you like from one of our categories that's unavailable on a particular product in our core collection, don't hesitate to contact us. We'll do our best to produce and add the listing to our shop within 2-3 business days.