Frequently Asked Questions
At TeeStitch Apparel, we value transparency and want to make sure you have all the information you need to make your shopping experience as smooth as possible. Below, you'll find answers to some of the most common questions we receive. If you can't find the answer you're looking for, feel free to reach out to us at contact@teestitch.com—we’re here to help!
Order & Shipping FAQs
How long will it take to receive my order?
Typically it takes 3-12 business days to receive your order. This varies due to the product's origin, destination, and carrier. These shipping times are estimates, not guarantees. We’re doing our best to deliver it promptly for you.
Unfortunately, we do not have any control over circumstances that might cause a delay through our carriers.
Go to the Product Catalog and select an item for more estimated fulfillment and delivery times.
Please review our Shipping Policy for more information.
How long does it take to fulfill an order?
Order fulfillment typically takes between 2-5 business days. These times are separate from shipping times.
There are different factors to keep in mind when it comes to order fulfillment, such as:
Our products are print on demand: It takes longer to fill an order because we create our products specifically for you.
When you place your order: If you place an order after business hours or during the weekend, it will post in a queue the next business day.
The number of orders received: If we receive many orders, it may take longer to fill each order.
How to track my order?
Once your packaged has shipped, you will receive an email with a tracking number to follow the progress of your delivery.
You can track your order by clicking here.
Do you ship internationally?
No, we currently only ship within the contiguous United States. We do not ship to Alaska, Hawaii, U.S. territories, or internationally.
I never got my order, what Should I do?
If we have not fulfilled your order, please email us at contact@teestitch.com. Once your package ships, you will receive a tracking number. Please make sure you track your order and contact the appropriate carrier to check its progress.
What happens if a package wasn't delivered, but the tracking states that it was?
Unfortunately, we can’t help if the carrier loses or marks the package as delivered, but the customer says they haven’t received it. There’s no way for us to verify this claim, so we won’t be able to cover the cost of reshipping or refunding the order.
There might be cases where the delivery person left the package at your address in an unexpected location, or at a neighbor's home. Customers should contact the carrier and ask for additional information about the shipment.
If you can’t locate the package, you must submit a claim stating the current issue to the carrier.
Exchange & Return FAQs
What is your return policy?
We have a 30-day return policy, which means any claims for misprinted/damaged/defective items must be submitted within 30 days after receiving your item to request a return.
To be eligible for a return, all garments must be unused, unwashed, and in their original condition with any tags still attached. We cannot accept returns for items that have been worn or washed, as they can no longer be resold or repurposed.
If there’s something wrong with your order, please let us know by contacting us at contact@teestitch.com. Make sure you include your reason for the return, a photo of the whole garment laying flat (with graphics and close-ups of the areas with any problems), and the order number so that we can verify the item that was sent.
Please check our full return/refund/exchange policy here.
Can I exchange an item?
We don’t offer exchanges, but if there’s something wrong with your order, please let us know by contacting us at contact@teestitch.com! See our detailed return/refund/exchange policy here.
Can I return the item if I change my mind?
Each TeeStitch item is printed just for you when you order. This made-to-order approach helps us minimize waste and reduce our impact on the planet.
Because of this, we cannot accept returns for a change of mind, as these unique pieces cannot be restocked.
Please carefully review all sizing, product details, and design choices before buying. Your decision helps us reduce overproduction and supports our values. We appreciate your understanding.
Please check our full return/refund/exchange policy here.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing guide—we have one for every item product listing in our store. You can also find size guides for all our products here.
Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at contact@teestitch.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
See our detailed return/refund/exchange policy here.
Product FAQs
What is organic cotton?
Organic cotton is a type of cotton grown without the use of synthetic pesticides, herbicides, or fertilizers. It is produced using non-genetically modified seeds and follows farming practices that promote soil health, biodiversity, and water conservation. Organic cotton farming is not only better for the environment, but also for the farmers who grow it, as it reduces their exposure to harmful chemicals.
Here are some key benefits of organic cotton:
- Environmentally Friendly: Organic cotton farming uses less water and energy compared to conventional cotton. It also reduces pollution in the air, water, and soil, contributing to healthier ecosystems.
- Healthier for Farmers and Consumers: Since no harmful chemicals are used, organic cotton is safer for farmers and the communities surrounding cotton farms. It also results in products that are better for people with sensitive skin.
- Higher Quality: Organic cotton is often softer and more durable than conventional cotton, offering long-lasting comfort.
Choosing organic cotton means supporting sustainable farming practices that are better for the planet and for the people involved in the production process.
Why is 100% organic cotton more expensive than cotton?
Organic cotton is more expensive because it is grown without the use of synthetic pesticides, herbicides, and fertilizers. This makes organic cotton farming more labor-intensive, and it often yields lower outputs. Additionally, the growing demand for organic cotton, coupled with limited supply, contributes to the higher price.
Despite the cost, there are many advantages to choosing organic cotton. It is better for the environment, as organic farming practices conserve water, reduce pollution, and promote healthier ecosystems. It’s also better for human health, as it reduces exposure to harmful chemicals for both farmers and consumers. Plus, organic cotton is often of higher quality—softer, stronger, and more durable.
If you’re looking for a sustainable and ethical choice in clothing, organic cotton is a great option that supports a healthier planet and safer production practices.
What is the difference between 100% cotton and organic cotton?
The main difference between 100% cotton and organic cotton lies in how they are grown. 100% cotton can be cultivated using conventional farming methods, which often involve synthetic pesticides, herbicides, and fertilizers. These chemicals can have negative effects on the environment and human health.
Organic cotton, on the other hand, is grown without the use of synthetic chemicals. It relies on natural farming practices that promote soil health, conserve water, and support biodiversity. This makes organic cotton a more sustainable and eco-friendly option.
If you’re looking for a sustainable and ethical choice in clothing, organic cotton is the better option. It’s kinder to the environment, safer for farmers and consumers, and is often of higher quality—softer, stronger, and more durable. While it may come with a higher price tag, it offers long-term benefits for both the planet and people.
However, if budget is your primary concern, 100% cotton may be a more affordable option for you, though it doesn’t offer the same environmental or health benefits as organic cotton.
What is GOTS Certified?
The Global Organic Textile Standard (GOTS) is the world’s leading certification for textiles made from organic fibers. It ensures that every step of the production process—from the harvesting of raw materials to manufacturing and labeling—meets strict environmental and social criteria. This includes the use of sustainable farming practices, ethical labor standards, and the exclusion of harmful chemicals.
A GOTS certification means that the product has been grown and processed in a way that is both more sustainable for the environment and more ethical for the people involved in its production. Choosing GOTS certified clothing ensures that you are supporting responsible production methods that are better for the planet and for human health.
Click here to learn more about the benefits of GOTS certification.
What is Oeko-Tex Certified?
Oeko-Tex is one of the world’s most widely recognized certifications for textiles, ensuring that products are free from harmful substances. Textiles that are Oeko-Tex certified have undergone rigorous testing for over 100 potentially harmful chemicals, including substances that could pose risks to human health or the environment.
This certification also ensures compliance with strict environmental and social standards throughout the production process, giving consumers peace of mind that the products they are purchasing are safe and responsibly made.
Click here to learn more about Oeko-Tex certification.
What is POD?
POD stands for Print On Demand, a sustainable production method where products are created only after the customer places an order. Unlike traditional manufacturing, where products are mass-produced and may end up as excess inventory, POD helps avoid overproduction, keeping surplus items from ending up in landfills. This approach significantly reduces waste and lowers the environmental impact of production.
By producing items only when they are needed, POD cuts down on resource consumption and minimizes the overall environmental footprint. In fact, creating products on demand can reduce environmental harm by at least 20% compared to conventional mass production methods.
POD ensures that each item is made with care and sustainability in mind, offering customers a more eco-friendly option while still receiving high-quality products.
What is DTG Printing?
Direct-to-garment (DTG) printing is a digital printing method that applies water-based or solvent-based inks directly onto garments like t-shirts, hoodies, sweatshirts, and even shoes. Using advanced inkjet printers, DTG printing allows for high-quality, detailed designs and vibrant colors, making it a versatile option for printing images and text.
One of the key benefits of DTG printing is that it produces prints that are soft and comfortable to wear, unlike some other methods like screen printing or heat transfer printing, which can feel heavier or less flexible. Additionally, DTG is a relatively fast and efficient process, allowing for on-demand production.
While DTG printing tends to be more expensive than traditional methods, the quality, comfort, and flexibility it offers make it an excellent choice for printing high-quality designs on various garments.
How do I care for my garment?
We recommend you turn your garment inside out, wash in cold water and hang dry to help keep it from fading, peeling and shrinking. Never use bleach and never iron the print.
Why do some colors look different on dark fabrics?
There are some types of direct-to-garment printing designs that can come out different than expected. That's because for designs to be visible on all non-white items, we use a white underbase.
Black designs on black garments might not have a black, glossy effect as expected. Because of the white underbase, the design will be more grayish or faded.
The white underbase is always applied when the design is:
- Colorful
- White or has white elements
- Entirely black and will be printed on a black or very dark gray garment
Why is the print a little off-center?
While this doesn't happen often, please keep in mind that our graphic alignment is done by hand. This means that, although we strive to ensure perfect alignment, slight variations can occur. In the garment printing industry, a small margin of misalignment—typically within 1/4 to 1/2 inch—is considered standard and acceptable due to the natural variations in fabric and hand placement.
However, if the print placement does not meet these industry standards or the misalignment is more noticeable, we’re happy to offer a replacement or a full refund once the product is returned to us.
Why does my T-shirt have a strange smell?
We use a special solution in the printing process that helps the design adhere to the fabric. This might cause a slight scent or some discoloration. This will disappear after the first wash.
Do you take requests?
Sure we do! If you see a design you like from one of our categories and it's unavailable on a particular product in our collections, don't hesitate tocontact us. We'll do our best to produce and add the listing to our shop within 2-3 business days.
TARP Rewards Program
What is the TeeStitch Apparel Rewards Program (TARP)?
TARP is our way of giving back to our community. You can earn points for purchases and engagement, then redeem them for discounts on future orders.
How do I join the rewards program?
Simply sign up or log in to your account to start earning points. It’s free to join—no strings attached.
How do I earn points?
There are several ways to earn points. You’ll get 1 points for every dollar spent on purchases. Signing up gives you a 250 point bonus. Plus, an additional 250 points for signing up to our newsletter. You can also earn extra points by following us on Instagram or TikTok, liking our Facebook page, and even celebrating your birthday.
How soon will my points be added to my account?
Points from purchases are added once your order is processed. Points for social media actions and signing up are usually credited instantly.
Can I earn points on past purchases?
No, points can only be earned on purchases made after joining the program.
How can I redeem my points?
Points can be used at checkout for discounts. You can get $5 off with 500 points, $10 off with 1250 points, $20 off with 2500 points, $35 off with 4000 points, or $50 off with 6000 points. You can also receive free shipping with 1000 points.
Can I use my points with other discounts or promotions?
Rewards cannot be combined with other discounts or promotions unless stated otherwise. The only exception is free shipping.
Do my points expire?
Yes, points expire after 12 months of inactivity, meaning if you haven’t earned or redeemed any points in a year, they will be lost.
What’s the benefit of signing up for both the rewards program and email updates?
When you join both, you get the full experience. You’ll receive 250 points for creating a rewards account and another 250 points for subscribing to our email updates. That’s 500 points total, which you can redeem for a $5 off coupon that you can use on your next order. You’ll also get early access to new drops, exclusive offers, and subscriber-only discounts and giveaways.
Can I transfer my points to someone else?
No, points are non-transferable and must be used by the account holder.
Is the rewards program permanent?
The TeeStitch Apparel Rewards Program is currently in its beta phase, which means we’re testing and refining it to create the best experience for our customers. While we plan to continue the program, adjustments may happen based on community feedback, abuse, and business needs.
What happens to my points if the program ends?
If we ever decide to discontinue the rewards program, any unused points will be automatically converted into rewards. If you’ve already reached a reward tier, you’ll receive that reward. If your points fall between tiers, we’ll round you up to the next highest one. We’ll provide a set time frame to use these rewards before they expire.
How can I stay updated on any changes to the rewards program?
Any updates, including changes or discontinuation, will be communicated through our website and email announcements. To make sure you don’t miss important updates, be sure to subscribe to our email list.
What happens to my points if I return an order?
If you return an order, any points earned from that purchase will be deducted from your rewards balance. This ensures your points reflect only completed purchases. If you used points to redeem a discount on the returned order, those points will also be added back to your account once the return is processed.
Who do I contact if I have issues with my rewards?
If you run into any issues or have questions, feel free to reach out to our support team at contact@teestitch.com. We’re happy to help.