Frequently Asked Questions
At TeeStitch Apparel, we value transparency and want to make sure you have all the information you need to make your shopping experience as smooth as possible. Below, you'll find answers to some of the most common questions we receive. If you can't find the answer you're looking for, feel free to reach out to us at contact@teestitch.com—we’re here to help!
General FAQs
Why don’t you offer discounts?
We don’t inflate prices to mark them down later. Our prices reflect the actual cost of producing premium garments crafted from sustainable materials and featuring original artwork by illustrators worldwide.
However, if our suppliers offer us a discount, we pass those savings directly to subscribers of our newsletter and those who actively support our community.
What happened to the TeeStitch Apparel Rewards Program (TARP)?
We decided to sunset the program. While we appreciated the idea of giving back to our community, we realized that running a loyalty program meant raising prices to cover the cost, and that didn’t sit right with us.
We’re committed to keeping our pricing fair and steady. We’d rather find a way to offer something meaningful without putting that financial strain on our customers or ourselves.
We may revisit the idea in the future, but only if we can do it in a way that aligns with our values and truly benefits the people who support us.
How can I stay engaged with TeeStitch?
Start by subscribing to our newsletter. It’s how we share updates and pass along any supplier-based discounts.
Beyond that, there are a few ways to stay connected and support the community:
- Share your thoughts. Every product page includes a space for questions, comments, or requests. Whether you're curious about a design or want to share feedback, you're welcome to start a conversation.
- Join the conversation. Our threads (what most brands refer to as blog posts) are open to constructive comments. If you agree, disagree, or have something meaningful to add, we encourage you to speak up.
- Leave a review. If you've purchased from us, your review helps others make informed choices. We don’t offer discounts for reviews, but your voice strengthens the community.
Engagement isn’t about algorithms or incentives, it’s about showing up, asking questions, and helping shape what we’re building together.
Why don’t you send frequent marketing emails?
We respect your inbox. You’ll only hear from us when there’s something worth sharing, like a meaningful update, a new product drop, or a genuine offer. No spam. No pressure.
Why aren’t you active on social media?
Social platforms thrive on noise, urgency, and manipulation. We’re not interested in chasing visibility or feeding the scroll.
We believe in forming slower, more intentional connections through honest messaging, thoughtful conversations, and word-of-mouth recommendations. That’s enough for us.
Why don’t you use pop-ups or flashy promotions?
Because they are annoying, and collectively, we wouldn’t want to see them. We want your experience to be calm, respectful, and without interruption.
Can a brand grow without traditional marketing tactics?
We’re not sure. What we do know is that we’re intentionally choosing a path that feels right to us. There are countless marketing tactics and most of them just don’t sit right with us.
We know we’re going against what most marketing professionals would advise. But we’re not trying to be like everyone else. We’re building TeeStitch in a way that reflects who we are, and we want to attract people who appreciate that.
This process is slow, and that is ok with us. We’re not aiming to be the biggest brand on the block. What matters most is that our growth, our community, our products, and the information we share are all organic and authentic. That’s the kind of foundation we believe in, even if we don’t know exactly where it leads.
Order & Shipping FAQs
How long will it take to receive my order?
Typically, it takes 3-13 business days to receive your order, which includes fulfillment and shipping within the contiguous U.S.. This varies due to the product's origin, destination, and carrier. These shipping times are estimates, not guarantees. We’re doing our best to deliver it to you promptly.
Unfortunately, we have no control over circumstances that may cause delays through our shipping carriers.
Visit the Product Catalog and select an item for more accurate estimated fulfillment and delivery times.
Please review our Shipping Policy for more information.
How long does it take to fulfill an order?
Order fulfillment typically takes between 2-5 business days. These times are separate from shipping times.
There are different factors to keep in mind when it comes to order fulfillment, such as:
Our products are print on demand: It takes longer to fill an order because we create our products specifically for you.
When you place your order: If you place an order after business hours or during the weekend, it will post in a queue the next business day.
The number of orders received: If we receive many orders, it may take longer to fill each order.
How to track my order?
Once your packaged has shipped, you will receive an email with a tracking number to follow the progress of your delivery.
You can track your order by clicking here.
Do you ship internationally?
No, we currently only ship within the contiguous United States. We do not ship to Alaska, Hawaii, U.S. territories, or internationally.
I never got my order, what Should I do?
If we have not fulfilled your order, please email us at contact@teestitch.com. Once your package ships, you will receive a tracking number. Please make sure you track your order and contact the appropriate carrier to check its progress.
What happens if a package wasn't delivered, but the tracking states that it was?
Unfortunately, we can’t help if the carrier loses or marks the package as delivered, but the customer says they haven’t received it. There’s no way for us to verify this claim, so we won’t be able to cover the cost of reshipping or refunding the order.
There might be cases where the delivery person left the package at your address in an unexpected location, or at a neighbor's home. Customers should contact the carrier and ask for additional information about the shipment.
If you can’t locate the package, you must submit a claim stating the current issue to the carrier.
Exchange & Return FAQs
What is your return policy?
We have a 30-day return policy, which means any claims for misprinted/damaged/defective items must be submitted within 30 days after receiving your item to request a return.
To be eligible for a return, all garments must be unused, unwashed, and in their original condition with any tags still attached. We cannot accept returns for items that have been worn or washed, as they can no longer be resold or repurposed.
If there’s something wrong with your order, please let us know by contacting us at contact@teestitch.com. Make sure you include your reason for the return, a photo of the whole garment laying flat (with graphics and close-ups of the areas with any problems), and the order number so that we can verify the item that was sent.
Please check our full return/refund/exchange policy here.
Can I exchange an item?
We don’t offer exchanges, but if there’s something wrong with your order, please let us know by contacting us at contact@teestitch.com! See our detailed return/refund/exchange policy here.
Can I return the item if I change my mind?
No. Each TeeStitch item is printed just for you when you order. This made-to-order approach enables us to minimize waste and reduce our environmental impact.
Because of this, we cannot accept returns for a change of mind, as these unique pieces cannot be restocked.
Please carefully review all sizing, product details, and design options before making a purchase. Your decision helps us reduce overproduction and supports our values. We appreciate your understanding.
Please check our full return/refund/exchange policy here.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing guide—we have one for every item product listing in our store. You can also find size guides for all our products here.
Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at contact@teestitch.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
See our detailed return/refund/exchange policy here.
Product FAQs
What is organic cotton?
Organic cotton is a type of cotton grown without the use of synthetic pesticides, herbicides, or fertilizers. It is produced using non-genetically modified seeds and follows farming practices that promote soil health, biodiversity, and water conservation. Organic cotton farming is not only better for the environment, but also for the farmers who grow it, as it reduces their exposure to harmful chemicals.
Here are some key benefits of organic cotton:
- Environmentally Friendly: Organic cotton farming uses less water and energy compared to conventional cotton. It also reduces pollution in the air, water, and soil, contributing to healthier ecosystems.
- Healthier for Farmers and Consumers: Since no harmful chemicals are used, organic cotton is safer for farmers and the communities surrounding cotton farms. It also results in products that are better for people with sensitive skin.
- Higher Quality: Organic cotton is often softer and more durable than conventional cotton, offering long-lasting comfort.
Choosing organic cotton means supporting sustainable farming practices that are better for the planet and for the people involved in the production process.
Why is 100% organic cotton more expensive than cotton?
Organic cotton is more expensive because it is grown without the use of synthetic pesticides, herbicides, and fertilizers. This makes organic cotton farming more labor-intensive, and it often yields lower outputs. Additionally, the growing demand for organic cotton, coupled with limited supply, contributes to the higher price.
Despite the cost, there are many advantages to choosing organic cotton. It is better for the environment, as organic farming practices conserve water, reduce pollution, and promote healthier ecosystems. It’s also better for human health, as it reduces exposure to harmful chemicals for both farmers and consumers. Plus, organic cotton is often of higher quality—softer, stronger, and more durable.
If you’re looking for a sustainable and ethical choice in clothing, organic cotton is a great option that supports a healthier planet and safer production practices.
What is the difference between 100% cotton and organic cotton?
The main difference between 100% cotton and organic cotton lies in how they are grown. 100% cotton can be cultivated using conventional farming methods, which often involve synthetic pesticides, herbicides, and fertilizers. These chemicals can have negative effects on the environment and human health.
Organic cotton, on the other hand, is grown without the use of synthetic chemicals. It relies on natural farming practices that promote soil health, conserve water, and support biodiversity. This makes organic cotton a more sustainable and eco-friendly option.
If you’re looking for a sustainable and ethical choice in clothing, organic cotton is the better option. It’s kinder to the environment, safer for farmers and consumers, and is often of higher quality—softer, stronger, and more durable. While it may come with a higher price tag, it offers long-term benefits for both the planet and people.
However, if budget is your primary concern, 100% cotton may be a more affordable option for you, though it doesn’t offer the same environmental or health benefits as organic cotton.
What is GOTS Certified?
The Global Organic Textile Standard (GOTS) is the world’s leading certification for textiles made from organic fibers. It ensures that every step of the production process—from the harvesting of raw materials to manufacturing and labeling—meets strict environmental and social criteria. This includes the use of sustainable farming practices, ethical labor standards, and the exclusion of harmful chemicals.
A GOTS certification means that the product has been grown and processed in a way that is both more sustainable for the environment and more ethical for the people involved in its production. Choosing GOTS certified clothing ensures that you are supporting responsible production methods that are better for the planet and for human health.
Click here to learn more about the benefits of GOTS certification.
What is Oeko-Tex Certified?
Oeko-Tex is one of the world’s most widely recognized certifications for textiles, ensuring that products are free from harmful substances. Textiles that are Oeko-Tex certified have undergone rigorous testing for over 100 potentially harmful chemicals, including substances that could pose risks to human health or the environment.
This certification also ensures compliance with strict environmental and social standards throughout the production process, giving consumers peace of mind that the products they are purchasing are safe and responsibly made.
Click here to learn more about Oeko-Tex certification.
What is POD?
POD stands for Print On Demand, a sustainable production method where products are created only after the customer places an order. Unlike traditional manufacturing, where products are mass-produced and may end up as excess inventory, POD helps avoid overproduction, keeping surplus items from ending up in landfills. This approach significantly reduces waste and lowers the environmental impact of production.
By producing items only when they are needed, POD cuts down on resource consumption and minimizes the overall environmental footprint. In fact, creating products on demand can reduce environmental harm by at least 20% compared to conventional mass production methods.
POD ensures that each item is made with care and sustainability in mind, offering customers a more eco-friendly option while still receiving high-quality products.
What is DTG Printing?
Direct-to-garment (DTG) printing is a digital printing method that applies water-based or solvent-based inks directly onto garments like t-shirts, hoodies, sweatshirts, and even shoes. Using advanced inkjet printers, DTG printing allows for high-quality, detailed designs and vibrant colors, making it a versatile option for printing images and text.
One of the key benefits of DTG printing is that it produces prints that are soft and comfortable to wear, unlike some other methods like screen printing or heat transfer printing, which can feel heavier or less flexible. Additionally, DTG is a relatively fast and efficient process, allowing for on-demand production.
While DTG printing tends to be more expensive than traditional methods, the quality, comfort, and flexibility it offers make it an excellent choice for printing high-quality designs on various garments.
How do I care for my garment?
We recommend you turn your garment inside out, wash in cold water and hang dry to help keep it from fading, peeling and shrinking. Never use bleach and never iron the print.
Why do some colors look different on dark fabrics?
There are some types of direct-to-garment printing designs that can come out different than expected. That's because for designs to be visible on all non-white items, we use a white underbase.
Black designs on black garments might not have a black, glossy effect as expected. Because of the white underbase, the design will be more grayish or faded.
The white underbase is always applied when the design is:
- Colorful
- White or has white elements
- Entirely black and will be printed on a black or very dark gray garment
Why is the print a little off-center?
While this doesn't happen often, please keep in mind that our graphic alignment is done by hand. This means that, although we strive to ensure perfect alignment, slight variations can occur. In the garment printing industry, a small margin of misalignment—typically within 1/4 to 1/2 inch—is considered standard and acceptable due to the natural variations in fabric and hand placement.
However, if the print placement does not meet these industry standards or the misalignment is more noticeable, we’re happy to offer a replacement or a full refund once the product is returned to us.
Why does my T-shirt have a strange smell?
We use a special solution in the printing process that helps the design adhere to the fabric. This might cause a slight scent or some discoloration. This will disappear after the first wash.
Do you take requests?
Sure we do! If you see a design you like from one of our categories and it's unavailable on a particular product in our collections, don't hesitate tocontact us. We'll do our best to produce and add the listing to our shop within 2-3 business days.