Refund policy

TeeStitch Apparel operates on a print-on-demand model, meaning each item is produced specifically for your order.

We accept returns only for verified fulfillment issues, including misprints, defects, damage, or incorrect items.

Fulfillment issues must be reported within 7 days of delivery with photo documentation.

If a fulfillment issue is approved, the item may be returned within 30 days of delivery in accordance with our return policy.

To be eligible for a return, all garments must be unused, unwashed, and in their original condition with any tags still attached. We cannot accept returns for items that have been worn or washed, as they cannot be resold or, in some cases, repurposed. You’ll also need the order number or proof of purchase.

Visual Representation & Color Variation

We make every effort to represent our products as accurately as possible. However, slight variations may occur due to the following:

  • Differences between design reference (lifestyle) images, which are used only to showcase the exclusive artwork, and the final DTG-printed product.
  • DTG printing on darker garments requires a white underbase and may slightly soften or mute colors.
  • Natural variations in printing, fabric texture, and garment construction.
  • Differences in screen displays, device settings, brightness, and color calibration.

Design reference (lifestyle) images feature people wearing the garment and are provided solely to showcase our exclusive design.

The images on every product page that show the garment alone provide the most accurate depiction of the final printed product.

These variations are normal and do not qualify as defects or grounds for return.

TeeStitch Apparel does not accept returns or exchanges for orders placed in the incorrect size.

The fit of an item is based on an individual's personal preference. This is why we offer a fit and size guide on every product page to help customers order the correct size. We encourage you to compare our product measurements to an item you already own to help you find the best size for your preference.  

TeeStitch Apparel is not responsible for lost or stolen packages.

If you haven't received your package by the estimated delivery date, check your tracking status and contact the carrier directly to find out what happened. If the carrier confirms the package is lost, contact us within 30 days of the estimated delivery date. We'll file a claim with our fulfillment center, which will verify it and, if approved, send a replacement at no cost to you.

If your package is marked as delivered but you never received it, check around your property and with neighbors, as carriers sometimes leave packages in unexpected spots. If you still can't locate it, contact the carrier and file a claim. Unfortunately, we have no way to verify what happened after the carrier marked it delivered, so we're unable to offer a refund or replacement.

TeeStitch Apparel does not offer refunds for returns due to a change of mind or buyer's remorse. 

Each TeeStitch item is custom-printed for you the moment you order. This means we don't hold pre-made garments or excess stock. Our print-on-demand model is central to our commitment to minimizing waste and preventing overproduction and textile waste.

As a result, we cannot restock or resell items returned due to a change of mind or buyer's remorse. Such returns would contradict our core mission to minimize our environmental impact.

To ensure your satisfaction and support our values, please carefully review all sizing charts, product details, and design options before making a purchase.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Wrong Address

If the courier considers your address insufficient, the shipment will be returned to our facility. Once we have confirmed an updated address with you (if applicable), you will be liable for reshipment costs. If our facility is responsible for the issue, we will reship the item to the corrected address at no additional cost.

Unclaimed

If an unclaimed shipment is returned to our facility, and you'd like the item reshipped, you will be responsible for the reshipment cost. If we do not hear from you, the item will be donated to charity, and no refund will be issued.

Refunds

Once we receive and inspect your return, you’ll be automatically refunded using your original payment method within 3-5 business days. Please note that it may take some time for your bank or credit card company to process and post the refund. 
If more than 10 business days have passed since we approved your return, please don't hesitate to contact us at contact@teestitch.com.

How to Start a Return

If your order arrived with a misprint, defect, damage, or the wrong item, you can submit a return request directly through our Return Request page.

You’ll be asked to provide:

  • Your name
  • Your email
  • Your order number
  • Reason for return
  • The item you’re reporting
  • Photos of the issue

If your images are larger than 3MB, you can compress them using this free tool: www.iloveimg.com/compress-image
, or email your photos to contact@teestitch.com
 with your order number.

We’ll review your request and follow up with the next steps once eligibility is confirmed.

What to Expect

  • Approval & Shipping: If approved, you will receive shipping instructions and a prepaid return label.
  • Refund Processing: Once we receive and inspect the returned product, we’ll issue a refund using your original payment method. Refunds typically take 3–5 business days to process.

Questions?

If you’re unsure whether your order qualifies or need help submitting your request, contact us at contact@teestitch.com.